Patient and Visitor Information
When you are a patient at Dorminy Medical Center, your care and your comfort are our utmost concern. We have compiled a collection of information that will help you familiarize yourself with our policies and prepare you for your stay. We have included information that we thought would be helpful to family members as well.
Inpatient & Outpatient:
If you enter our outpatient entrance, check in with our admission representatives located directly down the hallway entrance. They are available Monday – Friday from 6:00 a.m. to 6:00 p.m.
If you (or your physician’s office) have pre-registered for your stay, you may go directly to the room number already given to you.
After-hours, on weekends, or in an emergency:
Please check in with the admission representatives staffed in the Emergency Room. They are staffed there 24 hours a day, 7 days a week.
When you are scheduled for a procedure your physician’s office will provide you with orders which you will bring to the hospital to a patient access clerk. The patient access clerk will direct you to the proper pre-registration process.
Patient Access Clerk: 229-424-1450
Minors (age 17 or younger)
Parents who want a caregiver to bring their children to DMC or who want children of driving age to present for tests on their own must make prior arrangements with us to authorize treatment and billing.
Important Papers To Have
If you already have a Living Will, or Durable Power of Attorney for Health Care, please bring it with you to registration. DMC will request that a copy be provided to place in your Medical Record.
Information We Will Need from You
The information we gather during your admission interview is important for the accuracy of your medical record as well as billing your appropriate insurance plan. Please give us your full legal name (not a nickname), birth date, and mailing address. We will request you’re Medicare, Medicaid, or insurance card, your social security number, and any special authorizations required by your insurance carrier. Please be prepared to give accident information if your visit is covered by a liability or worker’s compensation insurance.
When you are admitted, you will be given a copy of the DMC Patient Bill of Rights and Responsibilities with your other admission papers. It is very important that you understand this information. Please ask us if you have any questions or need any part of the information explained to you.
You can review a copy of our Patient Rights here:
The Case Management department works with the nurse, physician, patient and family to help answer any questions you may have and help you plan for your discharge. This service is available to all DMC patients. Patients or their family may contact the social worker for assistance at any time.
229-424-7370 or 229-424-7417
Your bill represents the charges for the services you received during your hospital stay. The daily rate includes bed occupancy, meals, and nursing care. In addition to the daily rate, you will see charges for laboratory tests, x-rays, medications, use of the operating room, and any other tests, procedures, or supplies your doctor may have ordered.
Our patient account representatives will send a copy of the bill to the patient/guarantor. That bill will show the total charges, and will indicate the patient’s insurance information.
Your bill contains other helpful information, such as the name and phone number of your patient account representative and what to do if you suspect an error.
Our office hours are 8:00 a.m. to 4:30 p.m., Monday-Friday.
Our in-house financial counselors are here to verify insurance coverage and review pre-authorization requirements with our RN Case Managers. They can also help you understand your potential financial responsibility for hospital services. This is an estimate based on information about your insurance coverage, deductibles, and/or co-insurance. As needed, they will call or visit you during your stay to request a payment based on the estimate. We appreciate your cooperation.
In addition to your hospital bill you will receive separate bills for emergency room doctors, surgeons, private physicians as well as from consulting or professional groups such as pathology (laboratory). If you have questions about any of these bills you should contact the doctor from whom the bill has been sent.
The hospital participates with Medicare, Medicaid, Champus/Tricare, and Worker’s Compensation. We accept Employee Group Health and private insurance coverage if we receive complete billing information. For inpatient, surgical, and selected outpatient therapies, procedures, and testing, we will verify that the insurance is in effect at the time of service. The patient/guarantor is responsible for complying with their insurance company’s requirements. Those requirements may include obtaining referrals, pre-certification, second opinions, and/or ensuring that the hospital belongs to their particular network of managed care providers. DMC will file your insurance claims, and will also file any secondary insurance that you report to us. If your insurance company has not paid on a timely basis, we will send you a letter requesting your help in solving whatever problems have led to the delay in payment. You are responsible for seeing that your insurance company pays us correctly and on a timely basis. Once your insurance company has paid, we will send you a statement requesting payment of any remaining balance in full within 30 days. If you cannot make payment in full, please call us to explore other options in working out arrangements for payment. If you need to make corrections to your insurance information, please call our Business Office immediately when you receive your bill, and we will be able to re-file your claim. If you receive a summary billing, you may request an itemized statement of your charges.
If You Are Without Insurance Coverage
Our billing department can assist you in exploring all possible resources for medical assistance within the community.
DMC accepts all major credit cards and will accept monthly payments after all other alternate methods of payments have been exhausted.
Dorminy Medical Center maintains an indigent care program. To see if you qualify for the indigent care program you must contact the collections department. 229-424-7333.
To provide patient centered, physician driven personalized healthcare services that exceed the expectations of our community
To offer a broad scope of healthcare and wellness services to our community through progressive, consistent and compassionate care